These terms govern your use of this website (theseocompany.com.au) and any service you engage us to deliver. If you are a current client, the specific Statement of Work or Service Agreement we have signed with you takes precedence over anything below.

1. Who we are

This website is operated by Code Research Pty Ltd, ABN 79 640 240 240, trading as The SEO Company. Office: 3 Loftus St, West Leederville WA 6007. References to "we", "us" and "our" mean Code Research Pty Ltd.

2. Acceptance

By browsing this site, contacting us, requesting a free audit, or engaging our services, you accept these terms. If you do not accept them, please do not use this site or engage our services.

3. Engagement and Statement of Work

Each paid engagement starts with a written Statement of Work (SOW) or Service Agreement which sets out the scope, deliverables, timing, fees, and payment terms. The SOW prevails over these general terms wherever they conflict.

4. Fees and payment

  • Fees are quoted exclusive of GST unless stated. GST is added on invoices.
  • Recurring services (SEO, paid media management, content retainers) are billed monthly in advance.
  • One-off projects are billed per the milestones set in the SOW.
  • Standard payment terms are 7 days from invoice date unless agreed otherwise.
  • Overdue invoices may attract interest at the RBA cash rate plus 3% per annum from the due date.
  • Work may be paused if invoices are overdue more than 14 days.

5. Cancellation and notice

We do not lock clients into fixed-term contracts. Either party may cancel a recurring engagement by giving written notice as follows:

  • SEO retainers: 30 days' written notice. SEO work in progress at the time of notice is completed and billed pro-rata.
  • Paid media management (Google Ads, Meta Ads, etc.): 30 days' written notice. Management fees are pro-rata; ad spend continues to be your responsibility for the notice period.
  • Social media management: 30 days' written notice. Pro-rata.
  • One-off projects: may be cancelled at any time, with work completed to date billed at the agreed hourly or milestone rate.

Notice should be sent in writing to [email protected].

6. Intellectual property

  • Once paid in full, you own the deliverables we produce for you (content, code, designs).
  • We retain the right to use methods, processes, and know-how developed during the engagement for other clients, except where these are specifically your confidential information.
  • The contents of this website (copy, design, illustrations, frameworks) are our intellectual property unless attributed to a third party. You may quote short excerpts with attribution, but please do not republish whole pages without our consent.

7. Confidentiality

Both parties will keep confidential any non-public information shared during an engagement, including financial data, access credentials, traffic data, and business plans. We will not disclose your data except to subcontractors needed for the work, who are themselves bound to confidentiality.

8. No guarantee of search engine rankings

Search engine algorithms are outside our control. We do not and cannot guarantee specific rankings, traffic levels, or revenue outcomes. We can and do commit to:

  • The work being performed competently and consistently.
  • Transparent monthly reporting of what was done and what shifted.
  • White-hat methods only. No bought links from sketchy networks, no PBNs, no spam tactics.

If you see another agency guaranteeing top rankings, treat it as a warning sign.

9. Free SEO audit

The free SEO audit tool on this site provides automated analysis based on publicly available data and third-party APIs (Google PageSpeed, Ahrefs, DataForSEO). Findings are indicative and are not a substitute for a paid, hands-on audit. We use the personal information you provide only to deliver your audit and to follow up if you have asked us to.

10. Liability

To the maximum extent permitted by law, our total liability under any engagement is limited to the fees paid for the affected service in the three months preceding the claim. We exclude liability for indirect or consequential losses, including loss of profits, loss of business opportunity, or loss of data outside our direct control.

Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

11. Third-party services

Where we set up or manage third-party platforms on your behalf (Google Ads, Meta Ads, Google Analytics, hosting providers, etc.), those platforms' own terms apply between you and the platform. We are not responsible for outages, policy changes, account suspensions, or fee changes imposed by those providers.

12. Privacy

Our handling of personal information is set out in our Privacy Policy.

13. Governing law and jurisdiction

These terms are governed by the laws of Western Australia. Any dispute arising under or in connection with them is subject to the non-exclusive jurisdiction of the courts of Western Australia.

14. Changes to these terms

We may update these terms from time to time. The "last updated" date at the top shows when the current version was issued. For existing clients, your signed SOW continues to apply on its original terms until renewed.

15. Contact

General enquiries: [email protected]
Phone: 0435 462 205
Post: Code Research Pty Ltd, 3 Loftus St, West Leederville WA 6007, Australia.